Why Peerwith is unique

Our proposition

• Why should I choose Peerwith for my academic work?
• What do you mean with Peerwith being transparent?
• How can you help me as an expert offering my services?
• Price policy explanation

Rules of the Peerwith platform

• Why is my request flagged as Accepted on my behalf?
• Why do requests get closed by the system?
• Do's and Don'ts
• Why rate?
• Rules against unethical requests

Basic instructions

How to ....

• How to set up your Peerwith.Expert Page
• How to signup?
• How to request a service?
• How to find an expert?
• How to make a connection?
• How to process until completion?

Overview

• How it works

Safety, security & guarantees

FAQ

• How safe is Peerwith?
• How safe is my payment?
• How about my privacy as a client?
• What guarantees does Peerwith offer?
• How can I check the trustworthiness of the expert?
• What can I do if I am not satisfied with the work an expert has delivered?

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Tips

• Setting up a safe account

Registration and profile

FAQ

• Why can't I see my requests on the dashboard?
• What is my Dashboard?
• What do the different statuses mean in my Dashboard?
• How do I sign up if I don’t have a Google, LinkedIn, ORCID or Mendeley account?
• Why are there (only) 4 log-in options?
• How can I use my existing company, institutional or private email address?

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Procedures

• How to request to delete your profile?
• How to request your profile data?

Editing services

FAQ

• What are the differences between the editing services?
• What is language editing?
• What language editing style may I expect?
• What is scientific editing? Why is it different from language editing?
• What (scientific) editing style may I expect?

Guidelines

• Instructions for requesting language editing
• Instructions for requesting scientific editing
• Pricing in Language editing

Translation service

FAQ

• Why do you use Machine Translation?

Guidelines

• Pricing in Translation service

Manuscript review

FAQ

• How is your review service different?
• What is that price indication of $75?
• What is included and what is not included?

Standard review request

• What is included in a standard review request?
• What is journal guidance?

Requesting a service

FAQ

• What is the difference between language & scientific editing?
• What is the advantage of working through Peerwith?
• Why do I need to join a conversation?
• How soon can I expect a quote from a service provider?
• Which elements should I consider when requesting a service?

Tips for best results

• Tips for the conversation
• How to get good quotes

Full-service

FAQ

• Self-service versus full-service, what is that?
• I have an administrative contact for my request, how to deal with that?
• How can you help with selection of an expert?
• How do I request an institutional invoice?
• I don't want to pay upfront, but afterwards, how can we solve this?

Premium publication support

FAQ

• Would your publication guarantee cover specific journal requirements?
• Can I see the list of suggested journals first?
• What journals will you suggest as part of the Manuscript review report?
• Publication guarantee, what is that?
• Can you please go for high Impact Factor (IF) journals? We are prepared to pay a bonus!
• What about Open Access and costs for APC?

Services

• What is included in the Premium publication support service package?

Offering your services

FAQ

• Why should I exchange all the documents on the platform?
• My profile is now visible, what does that mean?
• How do Peerwith users see my profile?
• I don’t see my profile on the Peerwith website, why not?
• Why is personal contact important in joining a conversation?
• How can I see the message history between me and a client?

Tips for best results

• Tips for working in editing services
• Notifications for new requests
• Tips to enlarge your chance of successful transaction with a new service request
• Tip: Make sure you have completed your profile

Expert community

Discussion

• Paraphrasing

Quotation

FAQ

• Are there charges for publication?
• Why doesn't Peerwith provide a price list?
• How can I assess what a reasonable price is?
• What things should I consider when offering a quote?
• Can other users see my quote?
• How to deal with VAT

Tips

• Tips for quoting in editing services

Fee and conditions

FAQ

• Do I receive an (editing) certificate?
• How much is the service fee?
• Why is there a minimum fee?
• Why do you charge a fee and who do you charge it to?
• Is there a written contract between the service provider and Peerwith or the client?

Role of Peerwith

• Can I get a full refund before the Expert has delivered the job?
• What are the terms of service?
• Escalation procedure

Discounts

FAQ

• I am trying to claim my discount, but the final payment page shows the full amount. What should I do?
• Can I get a discount?
• I received discount, how to use it?
• I have a discount code, how to use it?

Client payment

FAQ

• I need an invoice, who can I ask for it?
• When do I pay for the service I have requested?
• Who do I pay to?
• How can I make a payment?
• You offer only Paypal, but I don't have that, what now?
• You offer only Paypal, but it is not supported here, what now?

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Institutional payment

FAQ

• I need my institutions to pay, how to solve?
• I need an invoice to declare the costs?
• I have an invoice, but it is not good enough, what now?
• My institution does not want to pay online, what now?
• Our institution works with purchase orders, what now?

Institutional Solution

• How to add your Institute

Peerwith payment to experts

FAQ

• I delivered the work, but I have not heard anything from the client. What should I do?
• What information should I provide in order to get paid-out?
• When do I get paid?
• As an expert, how do I receive payment?
• I do not have Paypal, what now?
• Why do you send me an invoice?

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Technical issues

FAQ

• I cant go to the next step, why?
• Why do I see the website in a different format?
• What to do if you get an Error notification?
• How to log in on Safari / Chrome?